Did you know that conversations are composed of 7% listening, 38% speaking and 55% nonverbal prompts? They are multidimensional, not linear and comprised of what we think, what we say, what we mean, what others hear and how we feel about it afterwards.

Over the last five years, I have asked thousands of people what their biggest challenge is when it comes to conversations at work. In doing this research, we have found these key challenge themes:

• Listening deeply in conversations

• Feeling like you are not being heard

• Asking questions that deepen the conversation

• When and how you enter the conversation